We are open and at work

20 Apr 2020

Trade Approved Belt Weighers loaded for shipment to Western Australia

Business as Usual (Almost)

Active Weighing Solutions is open and operating as usual – with some staff working from home, and contact minimisation and hygiene initiatives in place to help keep our staff and yours safe.
Our Engineering and Workshop teams are fully operational and are busy designing and building weighing and bagging equipment to meet our supply commitments.
Our Sales team is also working as usual. If you would like assistance with any projects, please call (03) 9873 7677

Spare Parts

Our Spare Parts supply is also operating, and we encourage you to continue placing orders in the usual way.
We have stock holdings for EMC ModWeigh Controllers and accessories.
Load Cell orders may take an additional couple of days to complete supply due to supplier reduced staffing.
We continue to work closely with our supply channels to help maintain your operations. Due to the “unknowns” of this virus, you may wish to consider holding some critical spares on site.

Technical Support

While current personnel movement restrictions do limit our ability to provide on-site servicing outside of Victoria, we are able to support you via phone, and using digital technology, – images and video connection.

On-Site Attendance for Critical Business

To help us to minimise contact situations for our technical staff and yours, we ask that on-site callouts be limited to critical business operation needs.

Repairs

If contact minimisation initiatives, and Government and health department movement restrictions prevent us from attending your site, you may like to send us your Scales for repair and calibration.

Technical Support

While current personnel movement restrictions do limit our ability to provide on-site servicing outside of Victoria, Active Weighing Solutions. are able to support you via phone, and using digital technology, – images and video connection.

On-Site Attendance for Critical Business

To help us to minimise contact situations for our technical staff and yours, we ask that on-site callouts be limited to critical business operation needs.
During times like these, it’s important we work together so we can continue making everyone’s environment a safer place. With the increased attention to hygiene, limiting non-critical physical meetings, and the increased use of technology, we will continue to support you.
If you have any questions, please call (03) 9873 7677 or email us enquiries@activeweighing.com.au.